After-sales services

1、Warranty

Under normal use, one year for whole air compressors, two years for air ends; lifetime maintenance services are provided for the whole air compressors.

2、Installation and commissioning

For domestic customers, JOY Machinery (Shanghai) Co., Ltd. is responsible for free start-up, commissioning and on-site training for operators, and provides free online installation guidance.

3、Services

During the use period, if the equipment fails, JOY Machinery (Shanghai) Co., Ltd. will arrange experienced professional engineers to connect with customers, and be responsible for solving the problems of the equipment. During the warranty period, all expenses incurred due to quality problems shall be borne by our company.

4、Backup service

 During the warranty period, due to special circumstances such as quality reasons, JOY Machinery (Shanghai) Co., Ltd. will solve the problem first and send the substitute to the customer in the fastest way. After the old air compressor is repaired, it will be replaced. Regular price execution.

5、Prompt reply

 For any JOY MACHINERY air compressor user, whether it is a quality problem of the machine itself or a problem caused by use, if the buyer has a request, the supplier can contact our company at any time (24/7 ) to troubleshoot the customer. To ensure the normal production of customers.

6、Original spare parts

For any air compressor user, JOY Machinery (Shanghai) Co., Ltd. guarantees that the spare parts provided to him are the original spare parts used by our company. Service quality assurance, if necessary, consider arranging maintenance engineers to provide direct service; users in other areas are provided with service by factory maintenance engineers, office service technicians, or agents. Major maintenance is carried out by the factory, and services are supervised by inspection to ensure service quality.

7、Free labor cost

JOY Machinery (Shanghai) Co., Ltd. promises to waive labor service fees for life and reduce user costs.

8、Equipment inspection

 Irregularly inspect the equipment for free, inquire about the operation of the equipment in time, and solve the existing problems on the spot. In order to make users get the most satisfactory service and meet the requirements of users to the greatest extent, the maintenance personnel of JOY Machinery (Shanghai) Co., Ltd. should actively listen to users' opinions and improve the service quality, and continuously improve the service level.

9、Overhaul service

  JOY Machinery (Shanghai) Co., Ltd. recommends that users regularly overhaul and maintain the equipment under normal use. Normal use means that the user must perform the first maintenance after the first 500 hours of operation of the equipment, and then operate and maintain the equipment in strict accordance with the requirements of the "Compressor User Manual"; and provide the equipment with good ventilation and low dust content in the air. environment of use.